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CODE OF PRACTICE

 

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:: The Irish Federation of Master Tradesmen :: IFMT Certified Master Tradesmen and Contractors

Have you ever had a bad experience or not been fully satisfied with a tradesman?

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No

What were the reasons for this?

Poor Timekeeping
Unreliable

Bad Workmanship
Materials not Sound
Overcharging
Unnecessary Delays
Poor After Sales

 

The IFMT Code of Practice has been developed according to the opinions and expectations of today's consumers. This information is obtained through in-house market research and ongoing surveys. Every six months the data is collated and passed to an independent Consumer Committee. The Consumer Committee consists of Irish consumers from all walks of life, some of whom have a professional background in a customer service related environment or the building industry. The Consumer Committee analyse the data and is responsible for recommending a proposal for the revised edition of the Code of Practice. Our commitment to consumers ensures that a strong consumer voice is heard through our organisation.

The first edition of our Code of Practice can be found below. It is due to be revised in June 2006. When members become affiliated to the IFMT they are expected to work within the IFMT Code of Practice, inforce on day 1 of their membership for the duration of 12 months. When an application is due for annual review members will be expected to work to the current/revised edition of the Code of Practice.

Below is the current code of practice due to be revised in June 2006. Click here for printable version.
 

Stage 1 - Before work commences
 
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A) Your IFMT Tradesmen or Contractor will communicate with you about your project and discuss with you your individual needs, requirements and specifications and provide any necessary advice.
 

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B) Your IFMT Tradesmen or Contractor will provide a No Obligation Quotation and advise the date at which he/she is available to commence work. If your quotation consists of amounts payable in advance in respect of materials or if payment is required in instalments, this will be clearly stated in the quotation.
 

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C) Your IFMT Tradesmen or Contractor will make sure that he/she has adequate insurance in place to cover the project.

 
Stage 2 - During work
 
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A) Your IFMT Tradesmen or Contractor will commence work on the agreed date or in the case of unavoidable delays, shall inform you as soon as possible and re-schedule commencement at a mutually agreeable date.
 

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B) Your IFMT Tradesmen or Contractor will advise you of any changes that need to be made to the original agreement as and when they arise in respect of duration, price and/or materials and will only carry out changes upon agreement by you.
 

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C) Your IFMT Tradesmen or Contractor, his/her employees and/or representatives will at all times demonstrate respect and courtesy towards you, your property and any of your associates connected with the project and will pay particular attention to health and safety regulations at the site.
 

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D) Your IFMT Tradesmen or Contractor will ensure that he/she has the necessary skill to render the service, will carry out the service with due skill, care and diligence and ensure that any materials necessary to render the service will be sound and reasonably fit for the purpose for which they are required.

 
Stage 3 - Completion and After care
 
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A) Your IFMT Tradesmen or Contractor will ensure that the site is left clean and tidy.
 

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B) Your IFMT Tradesmen or Contractor will furnish you with any materials, instructions, manuals and/or guarantees which may be required and provide advice or instructions regarding maintenance and after care where applicable.
 

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C) Your IFMT Tradesmen or Contractor will agree to return to the site within six months (or while works are still under guarantee) in the unlikely event that any defects or problems which may arise.

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