Being a representative body we enforce a
strong Code of Practice which all of our
members must adhere to and therefore we
anticipate receiving very few complaints. In the event that an IFMT
Tradesmen or Contractor has acted in any way that might bring the IFMT and
its members into disrepute, we want to hear about it. If you hire one of
our members and are not satisfied with either the quality of service or
workmanship or feel that the code of practice has not been followed you
can complain to us. Where possible we will try
to resolve the dispute by using our in house mediation team.
Know your Rights
The main consumer protection elements that apply to the
Supply of Services are found below. More information can be obtained from
The Office of the Director
of Consumer Affairs.
The Sale of Goods
and Supply of Services Act 1980
The consumer is entitled to expect:
That the supplier has the necessary skill
to provide the service.
That the service will be provided with
proper care and diligence.
That the materials used will be sound and
that the goods supplied as part of the service will be of merchantable
How to make a
complaint against an IFMT Member
Act promptly and reasonably and in the
first instance you should contact the Company directly, either in
person or by letter or telephone, Keep a log of all communication and
correspondence should you need it to support your complaint at a later
date. Give a description of who you purchased the service from, when
and where and explain why your are not satisfied. Remind the Company
of its legal obligations under the Sales of Goods and Supply of
Services Act 1980. Tell the company or Tradesmen how you would like
your complaint to be dealt with.
If you do not receive a satisfactory response
you should make a written complaint. Address your letter to the
correct person. Make sure you keep a copy of the letter and if
possible send the letter by Registered Post. If you are
complaining to a company give the name(s) of the tradesmen. In the
instance of a sole trader write directly to the Tradesman.
If no response has been received within
30 days you can complain to us. You must
first obtain a complaint form from us which can be sent to you by
email or by post. Complete the form as soon as possible, keep a copy
and return the form to us immediately. We will then send a copy of
your complaint to the Company or Tradesman and request a written
response to the issues highlighted. We will ask the Company or
Tradesman if they dispute the complaint or if they will be making any
offers to resolve the issues to your full satisfaction. As soon as
we have received the response we will forward you a copy. If you are
satisfied with the response and the offer to resolve the issue then
no further is action is taken by us.
At all times we reserve the right to cancel a
membership whether an offer of resolution has been made or not if we
feel that the member has seriously breached the Membership Rules, has
not complied with the Code of Practice or has acted in a way that might
bring the IFMT and its members into disrepute.
Where a solution cannot be found you can follow the advice
below on alternative procedures.
Where a solution cannot be agreed another
alternative option is for you to go to the District Court where a small
claims proceedure may be able to offer a remedy. If you have purchased a
service for private use you may be able to take a small claims action.
Claims can be made for bad workmanship or a service not properly rendered
and up to the value of €1,269.74. This is an
inexpensive option at the cost of just €9.00 and does not involve a
solicitor. Application forms are available at all District Court Offices.
You can also contact the
European Consumer Centre
who may be able to help. The ECC provides free and confidential
information and advice on your rights as a consumer in the European Union.
Other Useful Resources
Alternative Dispute Resolution in Ireland
Association of Ireland
Your rights as a consumer in Ireland